I smile when I think of Margaret.
Margaret signed her seller’s papers yesterday at our office.
This was not her first time to sign closing papers. A few months ago she was here to close on the home she was buying.
She was one of those nice people that I’ve seen around town and at church. We always smiled and said “Hello”, without really knowing each other.
She called and came to us to handle her closing. She trusted my company.
When it came time to choose a title company to handle her sale of her condo, she turned to my company again.
As she was leaving yesterday, she told me how comforting it was to her to know that we were taking care of her.
That was one of the most wonderful statements I’ve heard in all my years in this business.
So, I smile when I think of Margaret.
Thank you for your trust in my company, Gateway Title!
Wednesday, February 17, 2010
Tuesday, February 16, 2010
Title Company : Creature Of Habits
Have you ever notice how we humans have a difficult time adapting when our “normal” routine is changed?
We are upgrading our telephone system. Much of the work was done yesterday, which was “President’s Day and the office was closed. I met the techie here at nine AM and didn’t we didn’t leave until four! It seemed we had everything under control until I checked voice mail messages as usual during the evening. I couldn’t access it - Semi panic!
This morning, I told everyone to reset their own voice mails and I think most of us forgot how. How often do you change an office message?
Debbie, our extraordinary receptionists, says the ring sounds different. Ashley couldn’t pick it up from her cell phone, and so on and so on.
As for me,
I change the office greeting every time there is a holiday, but I went totally blank as the techie was standing there watching!
We are such creatures of habit.
Things seem to be settling down now that it is afternoon and all of the voicemails have messages again.
This should have been easy. Sure!
Stop, Think, and then take Action – I’ll have to remember that.
We are upgrading our telephone system. Much of the work was done yesterday, which was “President’s Day and the office was closed. I met the techie here at nine AM and didn’t we didn’t leave until four! It seemed we had everything under control until I checked voice mail messages as usual during the evening. I couldn’t access it - Semi panic!
This morning, I told everyone to reset their own voice mails and I think most of us forgot how. How often do you change an office message?
Debbie, our extraordinary receptionists, says the ring sounds different. Ashley couldn’t pick it up from her cell phone, and so on and so on.
As for me,
I change the office greeting every time there is a holiday, but I went totally blank as the techie was standing there watching!
We are such creatures of habit.
Things seem to be settling down now that it is afternoon and all of the voicemails have messages again.
This should have been easy. Sure!
Stop, Think, and then take Action – I’ll have to remember that.
Thursday, February 11, 2010
REAL ESTATE TITLE NEWS
Title Company Tells All
What the buyers and Sellers Don’t Know
Did you know:
That HUD has done RESPA Reform so that you can understand settlement documents more clearly?
That most consumers won’t realize papers have changed?
The lending and title industries have spent tons of money on software changes and training to learn the “new” HUD?
That in spite of all the training, confusion abounds?
That this change was brought about years ago by a former head of HUD agency because he refinanced and didn’t understand the papers?
That there may be delays in real estate closings because of a problem complying with each lender’s interpretation of new requirements?
That most companies involved in real estate closings secretly wish this would just go away?
That it seems as clear as mud?
We know:
This is not going away so we are doing everything to make your real estate closing a smooth closing and you’ll never have to know!
What the buyers and Sellers Don’t Know
Did you know:
That HUD has done RESPA Reform so that you can understand settlement documents more clearly?
That most consumers won’t realize papers have changed?
The lending and title industries have spent tons of money on software changes and training to learn the “new” HUD?
That in spite of all the training, confusion abounds?
That this change was brought about years ago by a former head of HUD agency because he refinanced and didn’t understand the papers?
That there may be delays in real estate closings because of a problem complying with each lender’s interpretation of new requirements?
That most companies involved in real estate closings secretly wish this would just go away?
That it seems as clear as mud?
We know:
This is not going away so we are doing everything to make your real estate closing a smooth closing and you’ll never have to know!
Friday, February 5, 2010
TITLE COMPANY OWNER ANSWERS THE #1 QUESTION
How are you guys doing?
The number one question I hear.
We certainly are constantly challenged by outside forces such as:
• Banks that own their own title company and think they are entitled to make more money off the consumer with title and closing fees.
• Real estate agents that own their own title company and think they are entitled to make more money off the consumer with title and closing fees.
• Consumers who are afraid to speak up for themselves and let others take advantage of them!
Other than that, we have no problems.
Any way I look at this market, Gateway Title is still doing better than most other title agencies.
We have many wonderful loyal buyers, sellers, and refinancing home owners who Trust their Title to Gateway and refer others to us.
For them, I Thank You , I and am grateful for your trust.
The number one question I hear.
We certainly are constantly challenged by outside forces such as:
• Banks that own their own title company and think they are entitled to make more money off the consumer with title and closing fees.
• Real estate agents that own their own title company and think they are entitled to make more money off the consumer with title and closing fees.
• Consumers who are afraid to speak up for themselves and let others take advantage of them!
Other than that, we have no problems.
Any way I look at this market, Gateway Title is still doing better than most other title agencies.
We have many wonderful loyal buyers, sellers, and refinancing home owners who Trust their Title to Gateway and refer others to us.
For them, I Thank You , I and am grateful for your trust.
Friday, January 15, 2010
Real Estate Workshops Filling Quickly
The is a bit of a weird month. Not many people want to move in January so transferring titles from sellers to new buyers is always slowest. It's the after the holidays doldrums. It seems we humans just want to hibernate for a while waiting for the sun to melt all the dirty white stuff!
There is a Bright side coming!
We are doing lot of customer contact activity setting up our first 2010 Real Estate
workshop scheduled for Jan. 23rd. I am delighted to report that workshop is filled to over capacity and we have Feb.6th on the books and it is half way filled.
Now that's something to celebrate!
It is an indication of a healthy market to follow. I am anxious to let all of our attendees know how we can help them and why Trusting their title to Gateway is a wise "move". Buyers are going to be facing extra challenges just trying to get through the additional "red tape" on their loan and closing documents. We promise we will walk you through them as simply as possible. We expect a busy spring since purchase agreements must be signed before April30, 2010 to qualify for either tax credit ($6500 -$8000). Don’t let any of this make you nervous, Gateway can help you.
If you want more information on any of the above, just email or call me – Rachel@gatewaytitle.com – 440 546 9660.
We do make time for YOU!
SPRING AHEAD!
There is a Bright side coming!
We are doing lot of customer contact activity setting up our first 2010 Real Estate
workshop scheduled for Jan. 23rd. I am delighted to report that workshop is filled to over capacity and we have Feb.6th on the books and it is half way filled.
Now that's something to celebrate!
It is an indication of a healthy market to follow. I am anxious to let all of our attendees know how we can help them and why Trusting their title to Gateway is a wise "move". Buyers are going to be facing extra challenges just trying to get through the additional "red tape" on their loan and closing documents. We promise we will walk you through them as simply as possible. We expect a busy spring since purchase agreements must be signed before April30, 2010 to qualify for either tax credit ($6500 -$8000). Don’t let any of this make you nervous, Gateway can help you.
If you want more information on any of the above, just email or call me – Rachel@gatewaytitle.com – 440 546 9660.
We do make time for YOU!
SPRING AHEAD!
Monday, January 11, 2010
Help GATEWAY TITLE Pay It Forward
To Friends of Gateway Title,
Why am I sending this letter to you?
First of all, I want to THANK YOU for your support in this tough real estate market.
Because, without your insistence that Gateway does title work and closing on real
estate and refinance deals, Gateway Title would no longer exist!
Secondly, I would like to “Pay it Forward”, and give a marketing opportunity to
other local businesses by distributing for them, a business coupon
or perhaps a savings certificate to our customers,
My intention is to make our customers your customers too!
This is how it will work:
We give “lovely parting gifts” in our fabulous Gateway tote-bag, to our valued
customers at closing.
I am looking for anyone with a business or service who can offer a coupon etc.
that I can put in our Gateway Title Tote-bag .
Don’t have your own business? Does your Brother, Mother-in-Law or Neighbor?
Have a favorite restaurant, business or service that might be interested?
You can do your part to “paying it forward”
Please pass this along to them.
There is NO CHARGE, NO HIDDEN ANYTHING!
The only requirement is that what they offer be good for one year.
For more information please call Rachel @ 440-546-9660 or
email Rachel@gatewaytitle.com.
Sincerely,
Rachel Torchia
President/Owner
Rachel@gatewaytitle.com
Phone- 440-546-9660
www.realestateactuality.blogspot.com
Why am I sending this letter to you?
First of all, I want to THANK YOU for your support in this tough real estate market.
Because, without your insistence that Gateway does title work and closing on real
estate and refinance deals, Gateway Title would no longer exist!
Secondly, I would like to “Pay it Forward”, and give a marketing opportunity to
other local businesses by distributing for them, a business coupon
or perhaps a savings certificate to our customers,
My intention is to make our customers your customers too!
This is how it will work:
We give “lovely parting gifts” in our fabulous Gateway tote-bag, to our valued
customers at closing.
I am looking for anyone with a business or service who can offer a coupon etc.
that I can put in our Gateway Title Tote-bag .
Don’t have your own business? Does your Brother, Mother-in-Law or Neighbor?
Have a favorite restaurant, business or service that might be interested?
You can do your part to “paying it forward”
Please pass this along to them.
There is NO CHARGE, NO HIDDEN ANYTHING!
The only requirement is that what they offer be good for one year.
For more information please call Rachel @ 440-546-9660 or
email Rachel@gatewaytitle.com.
Sincerely,
Rachel Torchia
President/Owner
Rachel@gatewaytitle.com
Phone- 440-546-9660
www.realestateactuality.blogspot.com
Sunday, December 20, 2009
REAL ESTATE LETTER TO SANTA
Dear Santa,
Tis the time of the year to let you know what I wish for Christmas.
My list is simple:
1. Love, good health and well being and financial stability for all.
2. Recovery of the real estate market which will lead to a better economy for everyone.
3. A simple transition for lenders, real estate agents, title companies applying the complicated new "Good Faith Estimate" and expanded HUD1 settlement statement that goes into effect Jan. 1, 2010 (a “gift” from HUD”).
4. The hope that this new approach to borrowing for a mortgage will actually improve and not confuse consumers more.
5. The good people involved in the real estate industry will survive and thrive in 2010.
6. The bad guys leave the industry.
7. The buyers and sellers of real estate will take the time and effort to learn about the process before they leap into a contract and apply for a mortgage.
8. Great customer service is real, not just a "tag line" to advertising.
9. Consumers get the respect they deserve and they will choose to work with companies who respect them.
10. Small businesses, the backbone of America, are supported by all.
Okay, Santa maybe my list is not so simple. We all have to do our own part to make it happen.
as the owner of Gateway Title, I promise I'll be doing my share and Santa,
Have a safe trip delivering Christmas gifts and special wishes Christmas eve!
Thanks for listening. Santa.
Sincerely,
Rachel Torchia, President
Gateway Title Associates
8748 Brecksville Rd #100
Brecksville, Ohio 44141
440 546 9660
www.gatewaytitle.com
follow Rachel's blog at realestateactuality.blogspot.com
Tis the time of the year to let you know what I wish for Christmas.
My list is simple:
1. Love, good health and well being and financial stability for all.
2. Recovery of the real estate market which will lead to a better economy for everyone.
3. A simple transition for lenders, real estate agents, title companies applying the complicated new "Good Faith Estimate" and expanded HUD1 settlement statement that goes into effect Jan. 1, 2010 (a “gift” from HUD”).
4. The hope that this new approach to borrowing for a mortgage will actually improve and not confuse consumers more.
5. The good people involved in the real estate industry will survive and thrive in 2010.
6. The bad guys leave the industry.
7. The buyers and sellers of real estate will take the time and effort to learn about the process before they leap into a contract and apply for a mortgage.
8. Great customer service is real, not just a "tag line" to advertising.
9. Consumers get the respect they deserve and they will choose to work with companies who respect them.
10. Small businesses, the backbone of America, are supported by all.
Okay, Santa maybe my list is not so simple. We all have to do our own part to make it happen.
as the owner of Gateway Title, I promise I'll be doing my share and Santa,
Have a safe trip delivering Christmas gifts and special wishes Christmas eve!
Thanks for listening. Santa.
Sincerely,
Rachel Torchia, President
Gateway Title Associates
8748 Brecksville Rd #100
Brecksville, Ohio 44141
440 546 9660
www.gatewaytitle.com
follow Rachel's blog at realestateactuality.blogspot.com
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