Title Tip #1: Choose your own title company. Don’t let agents or lenders steer you to their “in house” title agency. Closings and title insurance are to be handled by a disinterested third party.
How can an “in house” title agency be neutral when it comes to a closing? RESPA states consumer’s rights, and no where does it give agents or banks the right to make that choice for you.
They must disclose relationships and respect your right to choose.
You pay for your title and escrow service. You pay...you pick!
www.realestateactuality.blogspot.com
Thursday, April 8, 2010
Monday, April 5, 2010
"CUSTOMER SERVICE" ? Gateway Debbie Vents!
CUSTOMER SERVICE?!?!?!?!?
The internet is a wonderful thing. You can find anything you could possibly ever want or need. It’s a great tool for businesses to reach their customers, HOWEVER……..
I recently had an experience that really took the cake. The Boss asked me to find a new place we could buy the photo holders that we give to our customers, unfortunately the previous place has gone out of business. We buy a case at a time.
I called the manufacturer and they gave me the name and phone number of a place close to us, so what did I do then, of course?
I Googled them.
I went to their website and they did have just what we needed. So, I called them. I needed to know the price of the product we were interested in purchasing and maybe an alternative.
When I called I got a recording telling me what number to push for whatever department I needed- this was easy enough, so far, so good. My call was answered promptly and I explained (in great detail) my dilemma. I was told I HAD to sign up online to receive any pricing information. Let me repeat that. I was speaking to a”CUSTOMER SERVICE REP” asking, nay almost pleading to spend money with this company and I was told that she “could not help me over the phone and I had to go back to the website and register”. I saw this feature on the site when I was there the first time- The process takes up to 24 HOURS. This “Customer Service Rep” had me on the phone wanting to buy her products and I was shooed back to the website- WOW!
If I didn’t want to talk to an actual person- I wouldn’t have called.
Have we forgotten how to speak to one another??? I cannot imagine if Rachel aka “The Boss” heard anyone of us telling a customer “I can’t help you, you need to go to our website.” They wouldn’t be employed here long enough to hang up the phone.- Thank Heavens!
The internet is a wonderful thing. You can find anything you could possibly ever want or need. It’s a great tool for businesses to reach their customers, HOWEVER……..
I recently had an experience that really took the cake. The Boss asked me to find a new place we could buy the photo holders that we give to our customers, unfortunately the previous place has gone out of business. We buy a case at a time.
I called the manufacturer and they gave me the name and phone number of a place close to us, so what did I do then, of course?
I Googled them.
I went to their website and they did have just what we needed. So, I called them. I needed to know the price of the product we were interested in purchasing and maybe an alternative.
When I called I got a recording telling me what number to push for whatever department I needed- this was easy enough, so far, so good. My call was answered promptly and I explained (in great detail) my dilemma. I was told I HAD to sign up online to receive any pricing information. Let me repeat that. I was speaking to a”CUSTOMER SERVICE REP” asking, nay almost pleading to spend money with this company and I was told that she “could not help me over the phone and I had to go back to the website and register”. I saw this feature on the site when I was there the first time- The process takes up to 24 HOURS. This “Customer Service Rep” had me on the phone wanting to buy her products and I was shooed back to the website- WOW!
If I didn’t want to talk to an actual person- I wouldn’t have called.
Have we forgotten how to speak to one another??? I cannot imagine if Rachel aka “The Boss” heard anyone of us telling a customer “I can’t help you, you need to go to our website.” They wouldn’t be employed here long enough to hang up the phone.- Thank Heavens!
Friday, April 2, 2010
Female Owned Businesses Are Different!
Established in 1993, Gateway Title is a different kind of real estate title business. You can detect this the second you enter our "Rose Garden" reception area and did you know "It's always a GREAT DAY at Gateway Title"?
We are unique in our passion to take care of our costomers, partly because Gateway Title is a Female owned and operated family business and it's our priority to take such great care of our customers. That's why we specialize in buyers and sellers of real estate who are not using a real estate agent.
You may have seen us on TV, heard us on the radio, read our newsletter,read about our many awards for customers service and innovative business practices, seen us in magazines - local and national. As a speaker or presenter at a business function, become a fan on facebook. We pratice what we preach....Our history is rich with stories and pictures of very happy buyers and sellers.We are very proud of the way we take care of those wonderful folks who choose to "Trust Their Title To Gateway Title"
We are unique in our passion to take care of our costomers, partly because Gateway Title is a Female owned and operated family business and it's our priority to take such great care of our customers. That's why we specialize in buyers and sellers of real estate who are not using a real estate agent.
You may have seen us on TV, heard us on the radio, read our newsletter,read about our many awards for customers service and innovative business practices, seen us in magazines - local and national. As a speaker or presenter at a business function, become a fan on facebook. We pratice what we preach....Our history is rich with stories and pictures of very happy buyers and sellers.We are very proud of the way we take care of those wonderful folks who choose to "Trust Their Title To Gateway Title"
Wednesday, March 31, 2010
REAL ESTATE MARKET IS IMPROVING- GATEWAY TITLE REPORTS!
I'm delighted to report to you that we're experiencing a lot more of new title orders being starting with us this week.It's bringing a smile to our faces and I hope it does the same for you.
We all have been waiting for a positive sign and by golly, I think we've got it!
It's a GOOD thing!
Anyone else feeling this?
Let me know.
Take Care Now.
We all have been waiting for a positive sign and by golly, I think we've got it!
It's a GOOD thing!
Anyone else feeling this?
Let me know.
Take Care Now.
Wednesday, March 24, 2010
Invitation To Become A Fan Of: Gateway Title - FSBO Specialists
The world is quickly looking much different than ever before.
Social Media (blogging: facebook;twitter; email) rules!
Even the fax is almost obsolete because we now scan and email!
We have fans and groups and notes and lots of pictures and "like; comments; and we share".
Amazing how different communication is from just a few years ago.
Gateway Title hosts a fan page and a growing list of fans (Thank you).
I wonder how many fans we have?
I'm supposed to ask everyone if they would like to become a fan of Gateway Title.
Okay. so here goes:
I invite you to please become a facebook "fan” of Gateway Title.
Thank you .... Rachel
Social Media (blogging: facebook;twitter; email) rules!
Even the fax is almost obsolete because we now scan and email!
We have fans and groups and notes and lots of pictures and "like; comments; and we share".
Amazing how different communication is from just a few years ago.
Gateway Title hosts a fan page and a growing list of fans (Thank you).
I wonder how many fans we have?
I'm supposed to ask everyone if they would like to become a fan of Gateway Title.
Okay. so here goes:
I invite you to please become a facebook "fan” of Gateway Title.
Thank you .... Rachel
Sunday, March 21, 2010
Buyer's Tax Credit Opportunity Ends Next Month
This opportunity expires soon. Buyers and sellers must have signed their purchase aggreement by April 30,2010 and must transfer title by
June 30,2010.
Do you know if you qualify?
There is plenty of informaion on the web. Just google "real estate buyers tax credit" to find the guidelines and check with a tax accountant to make sure you qualify.
This is a great time to buy - Mortgage rates are low and so are home prices. Don't become one of those people who wish they would have done it!
Bring your deal to Gateway Title...
Keeping Your Life Simple
June 30,2010.
Do you know if you qualify?
There is plenty of informaion on the web. Just google "real estate buyers tax credit" to find the guidelines and check with a tax accountant to make sure you qualify.
This is a great time to buy - Mortgage rates are low and so are home prices. Don't become one of those people who wish they would have done it!
Bring your deal to Gateway Title...
Keeping Your Life Simple
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