chapter three: SURPRISE - I'VE GOT FLOWERS!
When I got home from work Monday, there was a vase of beautiful flowers on my table!
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Wednesday, July 22, 2009
Tuesday, July 21, 2009
Customer Service Opinions Rank High
It blew my mind!
Of all of the blogs and COSE Mind Spring and Gateway Title Talk news letter articles I have written this year, the number one response getter is about my eye surgery experiences. I heard about it from people at the Chamber booth at Brecksville Home Days, our work shop,emails etc. I never could have imagined it!
How interesting is that?
Of all of the blogs and COSE Mind Spring and Gateway Title Talk news letter articles I have written this year, the number one response getter is about my eye surgery experiences. I heard about it from people at the Chamber booth at Brecksville Home Days, our work shop,emails etc. I never could have imagined it!
How interesting is that?
Monday, July 20, 2009
chapter three: SURPRISE - I'VE GOT FLOWERS!
When I got home from work this evening there was a vase of beautiful flowers on my table!
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Eye Surgery Center Experts Let Me Down
In a previous post, I became a raving fan of all of the professional experts involved in my eye surgery last May.I had no hesitation in trusting those experts from the moment they welcomed me and guided me through the surgery.
I needed an additional lazier procedure and made arrangements to have it done in a different location.
It was a different experience.
First they called and left 2 different times for me to arrive. That started me wondering if they knew what they were doing.
They forgot about me and we waited for an hour. They were involved in showing a new employee how to operate the copier.
When they finally took me in, they couldn't find my file.
As I was leaving, they couldn't find the file again.
The procedure I had done was a simple one to them and I got the feeling, not a priority.
Maybe not to them, but to me it was pretty dog-gone important. These are MY eyes and of MAJOR importance to me!
I mentioned this when I talked with the Doctor at the follow-up appointment. He seemed very concerned. It creates a negative impression of his practice, even though it is separate from the surgery center. He evidently talked to the Surgery Center
because the center supervisor called me to find out what happened and apologized to me.
I'm glad she cared enough to call. It didn't cancel out what happened but it did make me feel a little better about them but if given a choice, I will not go there again.
Once trust is broken, it's hard to get it back. They did call and talked to me about my experience - I would have to think about it - I'm not sure.
People Want To Know They Matter
I needed an additional lazier procedure and made arrangements to have it done in a different location.
It was a different experience.
First they called and left 2 different times for me to arrive. That started me wondering if they knew what they were doing.
They forgot about me and we waited for an hour. They were involved in showing a new employee how to operate the copier.
When they finally took me in, they couldn't find my file.
As I was leaving, they couldn't find the file again.
The procedure I had done was a simple one to them and I got the feeling, not a priority.
Maybe not to them, but to me it was pretty dog-gone important. These are MY eyes and of MAJOR importance to me!
I mentioned this when I talked with the Doctor at the follow-up appointment. He seemed very concerned. It creates a negative impression of his practice, even though it is separate from the surgery center. He evidently talked to the Surgery Center
because the center supervisor called me to find out what happened and apologized to me.
I'm glad she cared enough to call. It didn't cancel out what happened but it did make me feel a little better about them but if given a choice, I will not go there again.
Once trust is broken, it's hard to get it back. They did call and talked to me about my experience - I would have to think about it - I'm not sure.
People Want To Know They Matter
Thursday, July 16, 2009
Yellowpages.com
Just like the Robins, the yellow page rep flew in last spring.
He came to me with all of the usual "special deals".
I stood my ground. "I will not spend more and I want to reduce the display ad to 1/4 the size of last years ad", I declared. Of course he had another option for me.
A video on the yellowpages.com site.
I do believe the future is NOW and the web is the way to go so, I bit!
I'm glad I did.
Go to www.yellowpages.com enter "gateway title 44141" and take a look. They did a great job with the video. It was quick, easy,I didn't pay extra and I can upload it any where I want.(It's also on the www.gatewaytitle.com home page)
If the 'net is where you want to be, then that is what I recommend you do.
He came to me with all of the usual "special deals".
I stood my ground. "I will not spend more and I want to reduce the display ad to 1/4 the size of last years ad", I declared. Of course he had another option for me.
A video on the yellowpages.com site.
I do believe the future is NOW and the web is the way to go so, I bit!
I'm glad I did.
Go to www.yellowpages.com enter "gateway title 44141" and take a look. They did a great job with the video. It was quick, easy,I didn't pay extra and I can upload it any where I want.(It's also on the www.gatewaytitle.com home page)
If the 'net is where you want to be, then that is what I recommend you do.
Gateway Title Falls In Love With Real Estate Customers!
Every once in a while a gift comes out of the blue.
One of these "gifts" happened yesterday and it struck me as pretty remarkable.
Let me tell you about it...
The time was just a few moments before closing. Renee and I were getting everything together for last night's scheduled "Real Estate Reality" workshop at 6:30PM.
One of our sellers, who closed short time ago, stopped by with her paid water bill and we arranged for the return of her water-hold $200.00
As we were taking her information, she told us how happy she was with her closing and all of the support she received. "I tell everyone how great you are" she beamed and ended her conversation with an enthusiastic "I LOVE YOU GUYS!"
I smiled at her and returned a bright and loud "I LOVE YOU,TOO!" as she was on her way out the door.
I immediately caught myself and felt a little embarrassed over my candid enthusiasm.
As I reviewed what had just happened in my head, I realized I really do Love our buyers and sellers for choosing and trusting my Gateway Title to handle what is probably the largest financial transaction of their lifetime at this point in time.
It seems like everyone else in the real estate industry wants the control of choosing their own title company to insure title and do the escrow.
To the contrary,
these wonderful consumers of ours make it their own choice to work with my company. For that, I truly do Love each and every one of them.
Thanks for choosing Gateway to "title" your mortgage and a big "I LOVE YOU"!
from Rachel Torchia,President
One of these "gifts" happened yesterday and it struck me as pretty remarkable.
Let me tell you about it...
The time was just a few moments before closing. Renee and I were getting everything together for last night's scheduled "Real Estate Reality" workshop at 6:30PM.
One of our sellers, who closed short time ago, stopped by with her paid water bill and we arranged for the return of her water-hold $200.00
As we were taking her information, she told us how happy she was with her closing and all of the support she received. "I tell everyone how great you are" she beamed and ended her conversation with an enthusiastic "I LOVE YOU GUYS!"
I smiled at her and returned a bright and loud "I LOVE YOU,TOO!" as she was on her way out the door.
I immediately caught myself and felt a little embarrassed over my candid enthusiasm.
As I reviewed what had just happened in my head, I realized I really do Love our buyers and sellers for choosing and trusting my Gateway Title to handle what is probably the largest financial transaction of their lifetime at this point in time.
It seems like everyone else in the real estate industry wants the control of choosing their own title company to insure title and do the escrow.
To the contrary,
these wonderful consumers of ours make it their own choice to work with my company. For that, I truly do Love each and every one of them.
Thanks for choosing Gateway to "title" your mortgage and a big "I LOVE YOU"!
from Rachel Torchia,President
Friday, July 10, 2009
Most Consumer's Spend A Lot Of Money Blindly
For the past sixteen years that I have been in business, I have observed that Buyers of real estate who are making, what is usually, the largest purchase of their life
know very little about buying a home. They trust blindly without checking out the facts. They spend loosely -
"What's another $1000 dollars?"
They also sign their name to just about any form put in front of them and never read a word!
They invest more time into buying a cellphone and learning all about it vs. shopping for a house and mortgage!
We provide education to the consumers. It is free. They are usually held at our Brecksville Class room.
Our classes are limited to 15 people in size. We have industry experts teaching the class. The information learned can save the consumer money and stress.
I am amazed that consumers are not beating down our classroom door to get this help everyday instead of twice a month. If you would like to attend, please register on our wesite www.gatewaytitle.com or call me @ 440 546 9660
know very little about buying a home. They trust blindly without checking out the facts. They spend loosely -
"What's another $1000 dollars?"
They also sign their name to just about any form put in front of them and never read a word!
They invest more time into buying a cellphone and learning all about it vs. shopping for a house and mortgage!
We provide education to the consumers. It is free. They are usually held at our Brecksville Class room.
Our classes are limited to 15 people in size. We have industry experts teaching the class. The information learned can save the consumer money and stress.
I am amazed that consumers are not beating down our classroom door to get this help everyday instead of twice a month. If you would like to attend, please register on our wesite www.gatewaytitle.com or call me @ 440 546 9660
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