Friday, November 5, 2010

“Mr. Postman Bring me Some Mail”

Mail time is a popular time for us.
We look forward to reading the “report cards” our customers return to us after
we close their transaction.
The return rate is over 60% - that’s a very high percentage I’m told.
We all want to see our “grade”!
By far, they usually give us an “A” for Fantastic, a few check “B” for Above Average.
These marks are how we grade ourselves on the quality of care and service we give
our valued customers.
When there is anything less, we talk about why the customer feels this way.
Where did we fail in their eyes?
How did we mess up managing the moments of touch?
Excellent or not, the customer’s perception of doing business with Gateway Title is of
upmost importance to me and all of my staff, from answering the phones to disbursing the money.

Real Estate Title Customer’s Testimonials Are IMPORTANT to us

I’ve been asked why we post testimonials on Face book, the newsletter and
other publications. We send them out with our free real estate kit and on our email.
This title stuff is a very competitive business and, in general, most buyers and sellers don’t know
They can pick the title company, simply by calling they can get free quotes and support.
I have built this company on smart buyers and sellers who understand this and freely recommend us to others who buying, selling or refinancing.

Real Estate Title Customers referrals are GOLDEN!

I let you peek into our mail and learn what our customers say about us.
That’s why you’ll see a testimonial or two on everything I write.
I want the whole world to know how passionate we are about SUPER SERVICE

Mr. Postman, Bring Me More Mail!

The best thing about working with Gateway Title: "Ease of completing all the paper worl & having questions answered when ever we needed." - Anthony and Jennifer S.  - Broadview Hts.