WARNING: I GET SOMEWHAT PASSIONATE ABOUT THIS!
Remember the "no respect" guy, Rodney Dangerfield?
I've said for years that this is a fitting definition of the title industry.
We are the watch dogs of the American dream. We search, correct and insure the title to your real estate property. Most often, we are the escrow or closing agent who puts it all together following the written instructions on the contract and from the lender. We prepare the papers necessary and meet with you for signing. When all conditions are met, we literally transfer title from seller to buyer and record all mortgage documents. On your behalf, we make the required pay-offs,taxes and any other invoices submitted for items to be paid out of escrow.
The buyer gets the property and the seller gets the money, and we insure the Title! Usually everyone is happy.
We have an awesome responsibility and love what we do except we feel a little sad because very few consumers out there understand and respect how vital our role is in their transaction.
Did you know the consumer has the right to choose the title company they want, to fulfill that role?
Not the Lender. Not the real estate agent. YOU! You have the right to choose your own "disinterested third party" closing agent. Buyers and sellers agree on who will do title and escrow and that's who does it.
Period!
In the consumer's best interest, I wish agents, brokers and lenders would get out of the title business and stick to what they do best!
In many cases, the affiliate co-owned title agency has higher fees than an independent title agent(Gateway Title)because they are sharing the profit with the real estate broker or lender.
How is that better for the buyers and sellers?
A little RESPECT Please, for your own title agent and the protection they provide for your American Dream!
You do have a choice.
Friday, July 24, 2009
Thursday, July 23, 2009
WHO ARE YOU?
I am privileged to have the friendship and support of a wise gentleman by the name of
Richard Flint.
He is a mentor, coach and friend to many nation wide.
Every morning, he emails me his "Morning Minute".
I am passing these thoughts on to you.
I suggest you read, reread and think then, let me know what YOU think!
Thursday, July 23, 2009
You are what you believe.
What you are doing with your life is a visual definition
of what you believe about you! Do you grasp what
that is really saying? Talk all you want; write as
many goals as you want to write; do a story board
that you look at every day, BUT none of these create
the who that you are - they are only part of your
story. That story is either fiction, a tragedy, a satire
or a self-help book. Which are you right now?
Remember, freedom carries with it responsibility and accountability.
Richard Flint.
He is a mentor, coach and friend to many nation wide.
Every morning, he emails me his "Morning Minute".
I am passing these thoughts on to you.
I suggest you read, reread and think then, let me know what YOU think!
Thursday, July 23, 2009
You are what you believe.
What you are doing with your life is a visual definition
of what you believe about you! Do you grasp what
that is really saying? Talk all you want; write as
many goals as you want to write; do a story board
that you look at every day, BUT none of these create
the who that you are - they are only part of your
story. That story is either fiction, a tragedy, a satire
or a self-help book. Which are you right now?
Remember, freedom carries with it responsibility and accountability.
Wednesday, July 22, 2009
chapter revised I've Got Flowers!
chapter three: SURPRISE - I'VE GOT FLOWERS!
When I got home from work Monday, there was a vase of beautiful flowers on my table!
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
When I got home from work Monday, there was a vase of beautiful flowers on my table!
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Tuesday, July 21, 2009
Customer Service Opinions Rank High
It blew my mind!
Of all of the blogs and COSE Mind Spring and Gateway Title Talk news letter articles I have written this year, the number one response getter is about my eye surgery experiences. I heard about it from people at the Chamber booth at Brecksville Home Days, our work shop,emails etc. I never could have imagined it!
How interesting is that?
Of all of the blogs and COSE Mind Spring and Gateway Title Talk news letter articles I have written this year, the number one response getter is about my eye surgery experiences. I heard about it from people at the Chamber booth at Brecksville Home Days, our work shop,emails etc. I never could have imagined it!
How interesting is that?
Monday, July 20, 2009
chapter three: SURPRISE - I'VE GOT FLOWERS!
When I got home from work this evening there was a vase of beautiful flowers on my table!
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Who sent them?
Not my hubby, he arrive home before me and put them on the table.
It's not my birthday or anniversary, I feel just fine. So, who and why did I get them?
The card read:"Thank you for taking the time to talk with me yesterday. I appreciated your comments. It is people such as yourself that help business to improve". It was from the Director of the surgery center who called me Sunday.
I was surprised to say the least and would I return anticipating greatly improved service?
You betcha!:)
Eye Surgery Center Experts Let Me Down
In a previous post, I became a raving fan of all of the professional experts involved in my eye surgery last May.I had no hesitation in trusting those experts from the moment they welcomed me and guided me through the surgery.
I needed an additional lazier procedure and made arrangements to have it done in a different location.
It was a different experience.
First they called and left 2 different times for me to arrive. That started me wondering if they knew what they were doing.
They forgot about me and we waited for an hour. They were involved in showing a new employee how to operate the copier.
When they finally took me in, they couldn't find my file.
As I was leaving, they couldn't find the file again.
The procedure I had done was a simple one to them and I got the feeling, not a priority.
Maybe not to them, but to me it was pretty dog-gone important. These are MY eyes and of MAJOR importance to me!
I mentioned this when I talked with the Doctor at the follow-up appointment. He seemed very concerned. It creates a negative impression of his practice, even though it is separate from the surgery center. He evidently talked to the Surgery Center
because the center supervisor called me to find out what happened and apologized to me.
I'm glad she cared enough to call. It didn't cancel out what happened but it did make me feel a little better about them but if given a choice, I will not go there again.
Once trust is broken, it's hard to get it back. They did call and talked to me about my experience - I would have to think about it - I'm not sure.
People Want To Know They Matter
I needed an additional lazier procedure and made arrangements to have it done in a different location.
It was a different experience.
First they called and left 2 different times for me to arrive. That started me wondering if they knew what they were doing.
They forgot about me and we waited for an hour. They were involved in showing a new employee how to operate the copier.
When they finally took me in, they couldn't find my file.
As I was leaving, they couldn't find the file again.
The procedure I had done was a simple one to them and I got the feeling, not a priority.
Maybe not to them, but to me it was pretty dog-gone important. These are MY eyes and of MAJOR importance to me!
I mentioned this when I talked with the Doctor at the follow-up appointment. He seemed very concerned. It creates a negative impression of his practice, even though it is separate from the surgery center. He evidently talked to the Surgery Center
because the center supervisor called me to find out what happened and apologized to me.
I'm glad she cared enough to call. It didn't cancel out what happened but it did make me feel a little better about them but if given a choice, I will not go there again.
Once trust is broken, it's hard to get it back. They did call and talked to me about my experience - I would have to think about it - I'm not sure.
People Want To Know They Matter
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