more like Bill

I had a past customer call me today. He is selling a property. and He really appreciated our caring customer service and reasonable fees when he used us to close on another property.The agent who brought him the deal, told him he would have to use the agent's title agency on the deal because the buyer has the right to pick the title company.
It didn't end there.
The seller is a wise man, he said that it seems like the agent NOT the buyer is choosing. He is absolutely right. It is the BUYER and SELLER who agree on who does the title work.
Nowhere is it said the real estate agent has the right to pick the title company.
Why don't agents market real estate and let the buyers and sellers exercise their right to choose who does the title and escrow closing?
I am seeing consumers being more careful as to whom is directing their closing costs and where they are spending their hard earned money!