Thursday, July 16, 2009

Gateway Title Falls In Love With Real Estate Customers!

Every once in a while a gift comes out of the blue.
One of these "gifts" happened yesterday and it struck me as pretty remarkable.
Let me tell you about it...
The time was just a few moments before closing. Renee and I were getting everything together for last night's scheduled "Real Estate Reality" workshop at 6:30PM.
One of our sellers, who closed short time ago, stopped by with her paid water bill and we arranged for the return of her water-hold $200.00
As we were taking her information, she told us how happy she was with her closing and all of the support she received. "I tell everyone how great you are" she beamed and ended her conversation with an enthusiastic "I LOVE YOU GUYS!"
I smiled at her and returned a bright and loud "I LOVE YOU,TOO!" as she was on her way out the door.
I immediately caught myself and felt a little embarrassed over my candid enthusiasm.
As I reviewed what had just happened in my head, I realized I really do Love our buyers and sellers for choosing and trusting my Gateway Title to handle what is probably the largest financial transaction of their lifetime at this point in time.
It seems like everyone else in the real estate industry wants the control of choosing their own title company to insure title and do the escrow.
To the contrary,
these wonderful consumers of ours make it their own choice to work with my company. For that, I truly do Love each and every one of them.
Thanks for choosing Gateway to "title" your mortgage and a big "I LOVE YOU"!
from Rachel Torchia,President

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