We love to surprise our customers when they come to sign their documents. The first thing they see is a personalized sign welcoming them to our office. Then the offer of bottled water or coffee. As owner of the company, I love meeting and chatting a little before their signing. Our closers are so good with them.
Signing real estate and mortgage papers can be nerve wracking for most folks and we know if we can relieve some of their tension, they are able to better understand what they are signing.
It is very fulfilling to me when they tell me they have never been treated like this by a company before and they LOVE it!....... So do we!
It's too bad that consumers are not used to being treated as being important to a business. I wish more companies cared about the way their customers felt about them.
We have been treating our customers like this for years. This is probably why we are still in business in these trying times and many others in the title industry have gone out of business.
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