Eye Surgery Center Experts Let Me Down

In a previous post, I became a raving fan of all of the professional experts involved in my eye surgery last May.I had no hesitation in trusting those experts from the moment they welcomed me and guided me through the surgery.
I needed an additional lazier procedure and made arrangements to have it done in a different location.
It was a different experience.
First they called and left 2 different times for me to arrive. That started me wondering if they knew what they were doing.
They forgot about me and we waited for an hour. They were involved in showing a new employee how to operate the copier.
When they finally took me in, they couldn't find my file.
As I was leaving, they couldn't find the file again.
The procedure I had done was a simple one to them and I got the feeling, not a priority.
Maybe not to them, but to me it was pretty dog-gone important. These are MY eyes and of MAJOR importance to me!
I mentioned this when I talked with the Doctor at the follow-up appointment. He seemed very concerned. It creates a negative impression of his practice, even though it is separate from the surgery center. He evidently talked to the Surgery Center
because the center supervisor called me to find out what happened and apologized to me.
I'm glad she cared enough to call. It didn't cancel out what happened but it did make me feel a little better about them but if given a choice, I will not go there again.
Once trust is broken, it's hard to get it back. They did call and talked to me about my experience - I would have to think about it - I'm not sure.

People Want To Know They Matter

Yellowpages.com

Just like the Robins, the yellow page rep flew in last spring.
He came to me with all of the usual "special deals".
I stood my ground. "I will not spend more and I want to reduce the display ad to 1/4 the size of last years ad", I declared. Of course he had another option for me.
A video on the yellowpages.com site.
I do believe the future is NOW and the web is the way to go so, I bit!
I'm glad I did.
Go to www.yellowpages.com enter "gateway title 44141" and take a look. They did a great job with the video. It was quick, easy,I didn't pay extra and I can upload it any where I want.(It's also on the www.gatewaytitle.com home page)
If the 'net is where you want to be, then that is what I recommend you do.

Gateway Title Falls In Love With Real Estate Customers!

Every once in a while a gift comes out of the blue.
One of these "gifts" happened yesterday and it struck me as pretty remarkable.
Let me tell you about it...
The time was just a few moments before closing. Renee and I were getting everything together for last night's scheduled "Real Estate Reality" workshop at 6:30PM.
One of our sellers, who closed short time ago, stopped by with her paid water bill and we arranged for the return of her water-hold $200.00
As we were taking her information, she told us how happy she was with her closing and all of the support she received. "I tell everyone how great you are" she beamed and ended her conversation with an enthusiastic "I LOVE YOU GUYS!"
I smiled at her and returned a bright and loud "I LOVE YOU,TOO!" as she was on her way out the door.
I immediately caught myself and felt a little embarrassed over my candid enthusiasm.
As I reviewed what had just happened in my head, I realized I really do Love our buyers and sellers for choosing and trusting my Gateway Title to handle what is probably the largest financial transaction of their lifetime at this point in time.
It seems like everyone else in the real estate industry wants the control of choosing their own title company to insure title and do the escrow.
To the contrary,
these wonderful consumers of ours make it their own choice to work with my company. For that, I truly do Love each and every one of them.
Thanks for choosing Gateway to "title" your mortgage and a big "I LOVE YOU"!
from Rachel Torchia,President

Most Consumer's Spend A Lot Of Money Blindly

For the past sixteen years that I have been in business, I have observed that Buyers of real estate who are making, what is usually, the largest purchase of their life
know very little about buying a home. They trust blindly without checking out the facts. They spend loosely -
"What's another $1000 dollars?"
They also sign their name to just about any form put in front of them and never read a word!
They invest more time into buying a cellphone and learning all about it vs. shopping for a house and mortgage!
We provide education to the consumers. It is free. They are usually held at our Brecksville Class room.
Our classes are limited to 15 people in size. We have industry experts teaching the class. The information learned can save the consumer money and stress.
I am amazed that consumers are not beating down our classroom door to get this help everyday instead of twice a month. If you would like to attend, please register on our wesite www.gatewaytitle.com or call me @ 440 546 9660

Our Day In The Sun News Paper ...That is....

Today was an exciting day for Gateway Title.
"Rachel's Corner" made it's first appearance on the real estate page of the Cleveland area
Sun Newspapers.
The article is similar to my blog about remembering the simpler gifts of life.
I am honored that the Sun editors asked me to send it to them for the paper.
My Thanks to them for the opportunity to send my thoughts out to so many people.
It is a privilege.
Sun papers have been our neighborhood friends for years and I wish them many more years. - Rachel Torchia

Pressure Is On And You're Overwhelmed -STOP!

I've made both good and bad decisions in my life time. In looking back I can honestly say many of the bad decisions where made when I was under pressure or feeling overwhelmed.

It's that react or respond thing. Taking the time to step back, take a deep breath and let the feeling of being overwhelmed leave you before making a decision can make a difference between a good decision and a bad decision.

My friend, Richard Flint, has some wise words on making decisions: Never make a decision when you feel overwhelmed. This is such an important thought! Every time you feel overwhelmed you are mentally weak and gathering emotions. This is the wrong time to make decisions. Any decision you make will be more emotionally charged than mentally thought-out. This means what you are doing is not a decision; it is an emotional reaction that will demand you come back and deal with it all over again. That will just steal more energy.

Remember, if you can't manage your pace, you can't control your life.

For more on Richard Flint, check out hiw website at www.RichardFlint.com and Friend

I Love Customers Who Tell Others They Love Gateway

Last Friday, we were closed, but I came in to monitor the phones and keep the doors open for buyers and sellers who often stop by without an appointment to drop off escrow papers, pick up a free starter kit, get their check or just have questions.
I'm so glad I decided to come in because mid-morning, two sisters who are selling brought in their signed purchase contract. While they were here another seller stopped by to get her proceeds check. They all started talking to each other about how wonderful Gateway Title is to work with when you are selling property!
I know I was beaming with pride as they talked.
The Gateway Team members put so much of themselves into each transaction, and it shows.
As tough as this real estate market can be, there are some rewards that can't be measured in dollars.
My Thanks to all of our buyers and sellers who are not afraid to let real estate agents and lenders know that Gateway should "title" their purchase, sale or refinance. It is the consumer's choice.